Delivery

At The Giving Angel, we take great care to ensure your handcrafted angel arrives beautifully packaged and on time. Whether you’re sending a meaningful gift across Melbourne or beyond, we offer reliable delivery options to suit your needs.

The price of your angel includes complimentary Express Post shipping.

1. Express Delivery – Australia-Wide

We ship with Australia Post Express Post to ensure fast, tracked delivery across Australia. This service is complimentary.

If you order before 3pm Monday to Friday, your order will be dispatched on the same day it is placed. Orders placed after 3pm or on weekends will be dispatched on the next business day.

Typical shipping times are outlined below. Orders typically arrive within 1-2 business days in metropolitan cities and major regional centres. For regional areas, allow an extra business day.

You’ll receive tracking details once your angel has been dispatched, so you can follow its journey every step of the way.

Authority to Leave: If no one is home, Australia Post will leave the parcel in a safe place where possible. If a safe place isn't available, a card will be left and the parcel can be collected from the recipient's nearest Australia Post Office. 

2. PO Boxes and Parcel Lockers

Australia Post Express also delivers to:

  • PO Boxes — next business day where within the Express network

  • Parcel Lockers — same rule applies

You can confidently choose Express Delivery even if your recipient uses a PO Box or Parcel Locker.

3. Major Cities The Giving Angel Delivers To and Indicative Delivery Times

We proudly deliver Australia-wide, covering all major cities and regional centres through Australia Post Express Post.

Victoria (VIC)

  • Melbourne — full metro coverage
  • Express Post: next-business-day delivery (where in network)

New South Wales (NSW)

  • Sydney — full metro coverage
  • Express Post: next-business-day delivery
  • Fast coverage to Newcastle, Wollongong, Central Coast and the Blue Mountains

Queensland (QLD)

  • Brisbane — full metro coverage
  • Express Post: next-business-day delivery
  • Fast regional delivery to the Gold Coast, Sunshine Coast, Toowoomba, Cairns and Townsville (typically 1–3 business days)

South Australia (SA)

  • Adelaide — full metro coverage
  • Express Post: next-business-day delivery
  • Fast regional delivery to Mount Gambier, Port Lincoln and Whyalla (typically 2–3 business days)

Western Australia (WA)

  • Perth — full metro coverage
  • Express Post: next-business-day delivery within WA
  • East coast to WA typically takes 2–4 business days with Express Post

Tasmania (TAS)

  • Hobart — full coverage
  • Express Post: next-business-day delivery (where within the Express Post network)
  • Fast regional delivery to Launceston, Devonport and Burnie (typically 1–3 business days)

Australian Capital Territory (ACT)

  • Canberra — full coverage
  • Express Post: next-business-day delivery

Northern Territory (NT)

  • Darwin and Palmerston — covered (not next-day guaranteed)
  • Express Post: typically 2–3 business days
  • Remote NT (including Alice Springs and Katherine): typically 3–5 business days

4. Areas Not Covered by Express Post Next-Day Service

While Australia Post Express offers extensive coverage, some areas fall outside their next-day network.

Typical non-guaranteed delivery areas include:

  • Remote and rural regions (e.g. Outback WA, NT, Far North QLD, remote SA)

  • Offshore territories (e.g. Norfolk Island, Christmas Island)

  • Smaller or newly developed regional towns not yet in the Express network

Rest assured — even in these areas, your angel will still be delivered as quickly as possible via priority express service.

5. Deliveries to Hospitals

Australia Post can deliver parcels to hospitals, provided the hospital has a valid street delivery address (not just a PO Box) and the selected service covers the postcode.

To ensure smooth delivery:

  • Include the hospital name, ward or unit (if applicable), street address, suburb, and postcode.

  • Avoid using only a PO Box unless the hospital has a dedicated PO Box for parcels that is accepted by Australia Post.

  • If possible, add a short note in the delivery instructions (e.g. “Deliver to XYZ Hospital Mail Room – Ward 3A”) to help the courier locate the recipient easily.

6. Tracking Updates

You will receive tracking updates once your angel has been dispatched. Emails will be sent to the email you provide, and text messages will be sent to the phone number provided with the delivery address.

You’ll be able to follow your parcel’s journey from our studio to its destination, ensuring peace of mind every step of the way.

7. Delivery Details

The more detail you include, the better.

Please provide any helpful information such as building names, gate codes, delivery instructions, or business names. This helps to ensure your angel reaches its destination without delay or redirection.