Privacy policy

Last updated: 4 May, 2026

The Giving Angel Pty Ltd (ABN 13 684 373 733) values and respects the privacy of the people we deal with. We are committed to protecting the information you trust us with, and to complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. 

This policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is Personal Information, and what do we collect?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

The Giving Angel collects Personal Information entered onto our website, provided to us directly, or given to us in other forms, including but not limited to when you provide feedback, when you change content or email preferences, respond to surveys and/or promotions, provide financial or credit card information, or communicate with The Giving Angel customer support.

We collect Personal Information for the Primary Purpose of:

  • providing our services;
  • supporting donation processing, reporting, and partner charity requirements where applicable;
  • improving the quality of services that we offer;
  • internal administrative purposes; and
  • marketing and research.

We may use your Personal Information for secondary purposes closely related to the Primary Purpose, in circumstances where you would reasonably expect such use or disclosure. 

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

You may choose to place your order and donate using a pseudonym. If you choose to deal with us in this way, we may not be able to provide you with our services or otherwise interact with you, including to resolve any issues with delivery or to provide a receipt for your purchase and donation.

Where reasonable and practicable to do so, we will collect your Personal Information directly from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including:

  • for purposes consistent with the Primary Purpose, including to partner charities where reasonably necessary for donation processing, auditing, or regulatory compliance;

  • to businesses engaged by The Giving Angel as required to provide and improve our services (such as shipping providers and professional advisers); and

  • where required or authorised by law.

In some cases, Personal Information is required to be provided to a partner charity as part of our partnership arrangements. In other cases, we do not share donor information with the charity.

Where Personal Information is shared with a partner charity, it will be limited to what is reasonably required and handled in accordance with Privacy Law and this Policy.

Our partner charities collect and hold Personal Information in accordance with their own privacy policies.

We will otherwise only disclose Personal Information to third parties where you have provided consent.

The Giving Angel partners with Australian charities and engages Australian service providers. We do not disclose Personal Information to overseas recipients. However, Personal Information may be stored on servers located outside Australia where reasonable safeguards are in place.

Online activity

The Giving Angel's website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and The Giving Angel website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website's functionality may be affected.

Advertising & Third-Party Tracking

We use Meta Pixel and Meta Conversions API to measure the effectiveness of our advertising on Facebook and Instagram. This technology helps us understand how visitors interact with our website and allows us to deliver more relevant advertising. When you visit our website or make a purchase, data about your activity may be collected and shared with Meta Platforms, Inc. (USA). This may include pages viewed, products added to cart, purchases made, your email address, phone number, and browsing behaviour.

Meta Platforms, Inc. is based in the United States. By using our website, you acknowledge that your personal information may be transferred to and processed in the United States. We take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles.

You may opt out of Meta's use of your data for advertising at any time by visiting your Facebook settings under "Off-Facebook Activity."

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to "unsubscribe" set out in the relevant communication or contacting us using the details set out in the "How to contact us" section below.

The Giving Angel's website contains links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the Primary Purpose, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in files which will be kept by us for a minimum of seven years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Giving Angel will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

How to contact us

For complaints about how The Giving Angel handles, processes or manages your personal information, please contact us using the email address below. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 14 days for The Giving Angel to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with The Giving Angel’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance at hello@thegivingangel.com